This course is designed to equip students with essential theoretical knowledge and practical tools for managing and resolving conflict effectively in both personal and professional environments. Conflict is an inevitable part of human interaction, especially in workplace and organisational settings. The course emphasises the importance of ethical behaviour and constructive engagement when handling disagreements.

Students will explore key theories of conflict, distinguish between healthy and unhealthy conflict, and examine the causes and stages of the conflict process. The course also focuses on developing conflict resolution techniques and strategies for managing interpersonal and intergroup relations. By integrating real-life scenarios and reflective practice, learners will build skills that promote respect, collaboration, and effective communication.

This lesson serves as a foundational guide but is best complemented with further reading and academic research. It encourages learners to apply their knowledge meaningfully and confidently in real-world situations.